Quality Charter

Linguifamily is a unique online platform which operates in a special way. It relies on values such as honesty, goodwill and sharing that we must preserve to guarantee that our stays run smoothly. That is why we ask each of our members to respect this Quality Charter.

Host families Commitment

You commit yourself to the quality of the stay

We consider that the success of a stay also depends on the personal effort of the host family in their guest’s stay. Families must pay attention to their guest, so that he or she feels wanted and remains interested throughout their stay.

Host families have the duty to provide to their guest with:

- A safe and friendly environment.
- A clean bedroom with a comfortable bed and adequate storage space.
- Varied and balanced meals, shared together (unless otherwise clearly indicated on your profile)
- Lots of attention and plenty of time to chat, all conducive to learning the language.
- You must be available during the day, particularly if you are hosting young people.
Families hosting children or teenagers must be totally available for their guest during the stay, to help them make progress in the language, take the time to introduce them to the culture and environment of the host country, and if necessary accompany them to language school.
-Plan at least one activity per day (family outings, movie theatre, cultural or sports events, etc.).

Let guests participate in family activities and domestic duties, meal preparation, just as other family members would do.

Whatever their age, don’t forget that guests don’t have the same native language and culture as you and that confusion may occur at any time! It happens frequently at the beginning of a stay that guests will answer everything with “Yes, of course!” even if they do not understand anything! Misunderstandings will follow! To avoid this types of situations, make sure that your instructions are clear.

Guests Commitment

As a traveller (teen, student or adult) you represent your country and your culture abroad. By choosing to go for an immersion stay in a family from Linguifamily you want the trip to be as successful as possible. To have the best possible trip, guests have the duty to:

To behave in an exemplary manner with your host family and all other people you will meet during the stay.
To inquire about the family rules and respect them.
To participate in family duties and to offer help with small daily chores.
To keep your bedroom clean and tidy.
Do not make a habit of using your telephone when you are with your host family.
For easy integration you should therefore limit the number of exchanges with your own friends or family to a strict minimum, especially during your first week.

Honesty and transparency

When registering as a member pseudonyms are not allowed. Indicate your real name and first name (rest assured that only first names will be published on your profile).

As a member of Linguifamily you accept sharing private and personal information on the website (names, address, nationality, date of birth ...) This information (marked on your profile with a padlock) will not be published on the platform. They will only be communicated to the family with whom you are booking a stay, or to your guest if you are a host family.

Linguifamily takes data security and privacy very seriously. Any information provided to Linguifamily is regulated by our Privacy Policy.

Inappropriate behaviour

If a member is found to be disrespecting of the Quality Charter or exhibits any inappropriate behaviour, the website admin needs to be informed immediately.

Responsibility

Linguifamily provides you with quality addresses and helps you to find hosts families or guests that best meet your expectations. We take all concerns regarding traveller safety seriously. That is why we provide you with information allowing you to make the best choice and to carry out the necessary background checks. We do not control the information nor do we take part in the final decision made. Linguifamily is therefore not to be held responsible for any problem that occurs with the host family or the guest.

We do our best to help you find the ideal family and to ensure your stay will be a memorable adventure. We wish for you an enriching experience on our platform and hope you will meet fantastic people on your future trips.